Replacement Policy
At HealthyHome, we want to ensure you receive every product you order in perfect condition. If there’s ever an issue with your order, we’re here to help make it right.
Missing Orders
If you do not receive your order, you must report it to Customer Support within 30 days of placing the order.
Please include the following information when you contact us:
- Your order number
- The date the order was placed
- A brief description of the issue (e.g., package not delivered, item missing, damaged, etc.)
- Any tracking information or photos (if applicable)
Reports received after 30 days from the order date may not be eligible for replacement.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify Customer Support within 14 days of delivery.
Be prepared to provide:
- Photos of the damaged or incorrect items
- The order number and product name(s)
- A short explanation of what occurred
How Replacements Are Processed
Once your claim is reviewed and approved:
- A replacement order will be shipped at no additional cost, or
- A credit may be applied to your account if a replacement is unavailable.
Additional Notes
- Replacements can only be issued for orders placed directly through HealthyHome or an authorized representative.
- Orders reported as “not received” that show a delivered status with tracking may require further investigation before a replacement is approved.
- HealthyHome reserves the right to deny replacement requests that do not meet policy requirements.
How to Contact Us
You can reach our Customer Support team at:
📧 support@healthyhome.com
📞 (385) 323-5377
or through the Help Center on your account dashboard.